CallSynth AI: Transforming Call Centre Operations
CallSynth, powered by Paytia's advanced AI and payment processing technology, is designed to transform call centre operations by automating routine tasks, reducing staffing needs, and ensuring secure, compliant payment handling.
With PCI-DSS Level 1 certification and seamless integration, CallSynth offers a unique solution that enhances efficiency, cuts costs, and improves customer satisfaction in an industry projected to reach USD 7.1 billion by 2030.
Key Benefits of CallSynth

Improved Customer Experience
24/7 multilingual assistance
Robust Compliance & Security
PCI-DSS Level 1 certification
Enhanced Operational Efficiency
Intelligent call routing & processing
Significant Cost Savings
$1.5-2.5M yearly for mid-sized centres
Reduced Staff Requirements
Automates up to 85% of routine calls
CallSynth delivers a comprehensive solution that addresses multiple pain points in call centre operations. By combining AI-driven automation with secure payment processing, it creates a seamless experience for both customers and agents whilst dramatically reducing operational costs.
Reduced Staff Requirements & Cost Savings
85%
Routine Call Automation
Percentage of standard calls handled by AI
333
Hours Saved Daily
For a centre with 100 agents handling 10,000 calls
$10K
Daily Labour Savings
At $30/hour for a mid-sized call centre
$2M
Potential Annual Savings
Through 30-40% reduction in headcount
CallSynth's automation capabilities allow for significant reductions in staffing requirements by handling routine tasks like payment processing, inquiries, and scheduling. This enables businesses to either reallocate staff to high-value tasks or reduce headcount substantially, leading to dramatic cost savings whilst maintaining or improving service quality.
Paytia's Integrated Payment Processing
PCI-DSS Level 1 Compliance
Paytia handles 96% of PCI-DSS responsibilities, ensuring top-tier security and reducing compliance burdens, saving $100,000-$500,000 annually on audits and security software.
Agent Capture Assist
Customers enter card details via phone keypad, keeping sensitive data off call centre systems, enhancing security and ensuring GDPR compliance whilst reducing fraud risks.
Secure Virtual Terminal
Processes payments without exposing sensitive data, minimising breach risks. Real-time validation checks ensure transaction accuracy, reducing failed payments and delays.
CallSynth's integration with Paytia's payment processing enables secure, end-to-end transaction handling within the AI workflow. This streamlines payment processes, unlike competitors with limited payment focus, ensuring both efficiency and customer trust.
Competitive Landscape
CallSynth's integration of Paytia's payment processing sets it apart with end-to-end payment handling, compliance offloading, secure keypad-based payment entry, and seamless integration with existing systems—features not comprehensively offered by competitors.
How CallSynth Speeds Operations
Automated Payment Transactions
AI handles payments autonomously, saving 2+ minutes per call. For 10,000 daily calls, this saves 20,000 minutes daily.
Improved First-Call Resolution
Customers complete payments in one interaction, reducing transfers and boosting resolution rates by 10-15%.
Agent Productivity
Agents focus on complex tasks, increasing throughput by 20-30% whilst handling more valuable customer interactions.
Scalability
Handles peak call volumes without additional staff, maintaining efficiency during high-demand periods.
CallSynth's combination of AI call routing and Paytia's payment processing creates a seamless workflow that dramatically accelerates call centre operations, reducing handling times whilst improving accuracy and customer satisfaction.
Success Stories & Implementation
Success Stories
  • United Call Centers: Partnered with Paytia to reduce call times by 20% and ensure compliance, saving $500,000 annually
  • Retail Call Center: Similar AI solution reduced agent headcount by 40%, saving 30% on operational costs
  • Healthcare Provider: AI automation deflected 52% of calls, saving 120,000 minutes monthly
Implementation Plan
  1. Discovery and Customisation: Assess your call centre's needs and tailor CallSynth's features
  1. Integration: Connect CallSynth with CRM, telephony, and payment systems with minimal disruption
  1. Training: Provide comprehensive training for agents and managers
  1. Go-Live and Support: Launch with ongoing support to ensure performance
CallSynth's proven implementation methodology ensures a smooth transition with minimal disruption to existing operations. The success stories demonstrate the real-world impact similar solutions have had across various industries, providing confidence in the expected outcomes.
Financial Impact & Next Steps
Labour Savings
$10,000/day for a 100-agent centre
Compliance Savings
$100,000-$500,000 annually
Revenue Growth
5-10% increase in customer retention
Next Steps
Schedule a personalised demo
CallSynth, powered by Paytia's AI and payment processing, offers a game-changing solution for call centres. By automating tasks, reducing staff needs, and ensuring secure payments, it delivers significant cost savings and efficiency gains, positioning your call centre for success in a competitive market.
Contact us today to schedule a personalised demonstration and discover how CallSynth can transform your call centre operations.